1. Return Eligibility
We want you to be completely satisfied with your purchase. You may return most items within 30 days of delivery for a full refund, provided they meet the following conditions:
- Items must be in original condition with tags attached
- Items must be unworn, unwashed, and free of damage
- Original packaging and accessories must be included
- Proof of purchase (order number or receipt) is required
- Items must not be personalized or custom-made
2. Items Not Eligible for Return
The following items cannot be returned:
- Personalized or custom-made items
- Items damaged by misuse or normal wear and tear
- Items without original tags or packaging
- Items that have been worn, washed, or altered
- Sale items marked as "Final Sale"
- Gift cards and digital products
- Items returned after 30 days from delivery
3. How to Initiate a Return
To return an item, please follow these steps:
- Contact our customer service team within 30 days of delivery
- Provide your order number and reason for return
- Receive a Return Merchandise Authorization (RMA) number
- Package the item securely with the RMA number clearly visible
- Ship the item using the provided return label or your preferred carrier
- Keep your tracking number for reference
4. Return Shipping
Return shipping costs are handled as follows:
- Defective or incorrect items: We provide a prepaid return label
- Customer-initiated returns: Customer is responsible for return shipping costs
- Free return shipping: Available for orders over $100 (domestic only)
We recommend using a trackable shipping method and purchasing insurance for valuable items.
5. Refund Processing
Once we receive and inspect your returned item, we will process your refund as follows:
- Refunds are processed within 5-7 business days of receiving the return
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable unless the return is due to our error
- Return shipping costs are deducted from refunds for customer-initiated returns
- You will receive an email confirmation once the refund is processed
6. Exchange Policy
We offer exchanges for items in different sizes or colors, subject to availability:
- Exchanges must be requested within 30 days of delivery
- Items must meet the same return eligibility criteria
- Price differences will be charged or refunded accordingly
- Exchange shipping is free for the first exchange
- Additional exchanges may incur shipping charges
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you. Please do not return damaged items without first contacting our customer service team.
8. International Returns
For international orders, return policies may vary:
- Return shipping costs are the customer's responsibility
- Customs duties and taxes are non-refundable
- Processing time may be extended due to customs clearance
- Some countries may have restrictions on certain items
9. Store Credit
In some cases, we may offer store credit instead of a monetary refund. Store credit:
- Never expires
- Can be used for any purchase on our website
- Cannot be transferred to another account
- Cannot be redeemed for cash
10. Holiday Returns
Items purchased during holiday seasons (November 1st - December 31st) may be returned until January 31st of the following year, regardless of the standard 30-day policy.
11. Contact Information
For questions about returns or refunds, please contact our customer service team through our contact page or at the information provided on our website. Include your order number and a detailed description of the issue for faster assistance.